About OTHERWISE HELD

Every order is prepared with care and sent to you directly from our fulfilment partner. Shipping is free on every order.

Processing

Orders are processed within 1–3 business days. You'll receive a confirmation email when your order is placed, and a tracking link once it ships.

Delivery

Once shipped, most orders arrive within 7–15 business days. Delivery times can vary by destination, season and customs, so please allow a little extra time during busy periods.

Tracking

Your tracking link will be sent by email as soon as it's available. Tracking can take a few days to show movement after the first scan. That's normal.

Multiple objects

If you order more than one object, they may arrive in separate packages, on different days.

Free shipping

Shipping is free on every order, with no minimum spend.

Something not right?

If your order hasn't arrived within 20 business days of shipping, or arrives damaged, write to us and we'll make it right.